Privacy policy

What we collect

• ·Booking details: your name, email address, phone number, team size and anything you write in the notes field.
• ·Payment status: whether a payment succeeded, the amount, the card type and the last few digits. Your full card number, expiry and security code are entered on the payment provider’s own page and never reach us.
• ·Technical data: basic server and error logs, which may include an IP address, used to keep the site working and to block abuse.

Why we use it

We do not sell your data, we do not share it with advertisers, and we do not send marketing you did not ask for.

• ·To hold your slot and stop it being double booked.
• ·To send your confirmation, your reminder and, if it comes to it, your cancellation notice.
• ·To run your game on the day and to reach you if something changes.
• ·To keep the accounting and tax records we are required to keep.

How long we keep it

We keep booking records for as long as we need them for accounting. Your personal details are handled separately: an automatic job anonymises the name, email, phone number and notes on any booking older than 24 months, leaving only the anonymous record of the game itself.

How we protect it

• ·Everything travels over an encrypted connection.
• ·Access is limited to staff who need it, and each role only sees what that role requires.
• ·Card data is handled entirely by our payment provider, so there is no card number in our systems to lose.

Cookies and tracking

We use no advertising cookies and no cross-site tracking. Our error monitoring may store a short lived identifier in your browser so that several reports from one visit can be read together. You can clear it at any time through your browser settings.

Your choices

Write to us and we will tell you what we hold about you, correct it, or delete it. We will come back to you within 30 days. If you ask us to delete a booking that has not happened yet, that cancels the booking, and the refund policy applies.

• Refund and return policy

Changes to this policy

If we change how we handle your data, we will update this page and change the date at the top. Material changes will also be mentioned in your booking emails.