Terms and conditions

Booking a game

You book as a guest. There are no accounts and no password to remember. You give us a name, an email address, a phone number and your team size, and we hold that slot for your team only.

Every booking gets a reference that starts with CE. Your confirmation email is your proof of booking, so keep it until you have played.

• ·Each room has a minimum and maximum team size, shown on the room page. The booking form only accepts a size that fits.
• ·Slots close for online booking shortly before they start. If the time you want has gone, talk to us and we will see what is possible.
• ·We may refuse or cancel a booking that looks fraudulent, abusive or automated. If we do, you are refunded in full.

Age, safety and conduct

Players under 16 must be accompanied by an adult in the same team. Rooms are monitored by camera and audio throughout so your game master can guide you and step in if anything is wrong.

• ·Nothing in our rooms needs force. Do not climb, pull hard on fittings or move heavy furniture.
• ·We cannot admit anyone who is intoxicated or under the influence of drugs, and no refund is due in that case.
• ·Your game master can end a game early on safety grounds. If that happens through no fault of yours, we refund you in full.
• ·Doors are never locked in a way that traps you. You can leave at any time.

Prices and payment

Prices are in Sri Lankan rupees and are shown per slot, for the whole team, before you confirm anything. A payment processing fee is added on top at checkout and shown to you as a separate line, so you always see the total before you pay.

Card payments are processed by PayHere. Your card details are entered on their secure page and never reach our systems. We only ever see whether the payment succeeded, the card type and the last few digits.

We take care to keep prices accurate. If an obvious pricing error slips through, we will contact you before your game and you can confirm at the correct price or take a full refund.

• How we handle your payment data

Arrival and your game

Please arrive early enough for your briefing. Your slot is a fixed window, so arriving late shortens your game rather than moving it, and we cannot extend or refund for lost time.

If we cannot run your game for a reason on our side, you choose: a full refund, or a free move to another time.

Cancellations, refunds and rescheduling

Cancellations and rescheduling are handled personally over phone or WhatsApp. There is no self-service option online. The full terms, including the notice period and what is refundable, are set out in our refund and return policy.

• Refund and return policy
• How to cancel or reschedule

Our rooms and our content

The stories, puzzles, sets, artwork and branding in our rooms and on this site are ours. Please do not photograph or record inside the rooms, and please do not publish puzzle solutions. Half the joy is the next team walking in with no idea what is coming.

Liability

We maintain our rooms carefully and brief every team before they play, but you take part at your own risk and are responsible for following the safety rules you are given.

We are not responsible for loss or damage to personal belongings. Lockers are provided for phones and valuables.

Nothing here limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be limited under Sri Lankan law.

Changes and governing law

We may update these terms from time to time. The version published on this site when you book is the one that applies to that booking.

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute.